Refund and Returns Policy – Asante Guest House

1.1 OVERVIEW

At Asante Guest and Restaurant, we understand that plans can change. Our Cancellation and Refund policy is designed to be fair and transparent while ensuring that our operations run smoothly. Please review the details below regarding cancellations, modifications, and refunds.

1.2 EARLY ARRIVALS AND LATE DEPARTURES

(a) If you expect to arrive early in the day and would like immediate access to your room, we recommend booking the room for the prior night to guarantee immediate access.

(b) For late departures, reserving an additional night will guarantee access to your guest room until you depart. If you choose not to reserve, we will be glad to store your luggage while you relax in the lobby, lounge or restaurant & bar.

1.3 GUARANTEE POLICY

(a) All bookings must be guaranteed at time of reservation by Credit Card or Travel Agency.

(b) At Asante Guest House, a guaranteed reservation assures you of a room even if you check in late (after 6:00 pm), on receipt of advance payment.

(d) Deposits/Payments are required for confirmed bookings only. Please check for full deposit/payment requirements at time of booking.

1.4 CANCELLATION PROCEDURE

(a) Guests are advised to review our Cancellation and Refund Policy prior to sending cancellation request to know the type of refund to request.

(b) All cancellation requests must be sent together with proof of Booking Confirmation Voucher for verification.

(c) An approved Cancellation and Refund will be processed withing 7 working days and may take time to reflect on client bank account depending on location.

(d) All refunds will be processed electronically (EFT) using business account for tracking and monitoring.